Terms & Conditions
A legal disclaimer
Terms and Conditions —
One-Time Standard Installation
1. Scope of Standard Installation
This one-time installation service includes:
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Installation of the product using surface-mounted casing, conduit, or through a removable false ceiling.
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A maximum cable installation length of 10 metres.
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Indoor mounting at a height not exceeding 3 metres.
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Basic user training provided upon completion of installation.
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All equipment installed must be supplied by Xyclops Solutions Pte Ltd.
2. Eligibility Criteria
This standard installation package is strictly limited to:
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Single-storey HDB units or commercial properties (e.g., retail shops or offices) with a usable floor area of 1,100 square feet or less.
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Indoor environments only.
Not Applicable To:
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Landed residential properties.
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Condominium units.
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Multi-storey premises.
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Outdoor or semi-outdoor installations.
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Sites requiring special access equipment (e.g., scaffolding, boom lifts).
3. Warranty and Support
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All products come with a 12-month limited manufacturer warranty covering manufacturing defects only.
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The warranty does not cover damages due to misuse, mishandling, unauthorized modifications, or environmental factors (e.g., water ingress, lightning, power surges).
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Installation workmanship is covered for 30 days from the date of installation.
4. Additional Charges
Additional fees may apply under the following conditions:
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Cabling required beyond 10 metres.
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Mounting height exceeding 3 metres.
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Non-surface cable routing (e.g., wall embedding, trunking behind fixed ceilings).
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Site conditions require additional labor, tools, or equipment not included in standard installation.
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Rescheduling within 24 hours of confirmed appointment may incur a rescheduling fee.
5. Customer Responsibilities
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Customer must ensure site readiness on the day of installation, including:
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Access to power supply and internet connectivity (if applicable).
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Clearance of installation area and equipment location.
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Any delays caused by lack of access, obstructions, or unprepared site will result in rescheduling and/or additional charges.
6. Cancellation and Refund Policy
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Cancellation requests must be made at least 48 hours in advance of the scheduled installation.
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Cancellations made within 48 hours may be subject to a cancellation fee.
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No refunds will be provided once installation has commenced.
7. Limitation of Liability
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Xyclops Solutions Pte Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the installed product or service.
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The company’s total liability shall not exceed the amount paid for the installation service.
8. General Provisions
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These Terms and Conditions are subject to change without prior notice.
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The customer agrees to these terms upon confirmation of the installation appointment.
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In the event of any dispute, the decision of Xyclops Solutions Pte Ltd shall be final.